Orders delivered within the state of Kentucky will be charged 6% sales tax.
United States Shipping
Techiant LLC ships to all physical USA addresses except Alaska and Hawaii by UPS. USPS shipping is offered to all USA addresses.
Post Office Box, Alaska and Hawaii Shipments
Techiant LLC ships to Post Office Boxes, Alaska and Hawaii by US
Priority Mail. Priority Mail usually
takes 2-3 days.
International Shipping
Techiant LLC will ship internationally under the following conditions:
Techiant LLC reserves the right to refuse to process any order or to refuse to ship to certain countries.
Orders with Free Shipping option chosen by the customer are shipped by International First
Class Mail. Delivery time according to US Postal
Office is estimated at 7-10 days. Although most parcels can arrive within this time frame,
there may be delays due to the factors outside of our control,
including but not limited by high volume of mail, increased security concerns, and time it takes for the package
to clear the customs. There have been instances of parcels taking 3 to 4 weeks
to arrive. Techiant LLC has no control over the US Postal
Office delivery delays and
therefore cannot and will not guarantee arrival dates or give credit
for delays in shipping. For time critical orders please choose one of the paid shipping methods.
If your order does not arrive within 30 days, we can place a claim with the US Post Office for a lost parcel. Under US Postal regulations, this is the earliest we can ask for a claim inquiry. It can take an additional 30 days for the Post Office to investigate.
Customs, Duty Tax and VAT - Your parcel may be
subject to a duty tax and VAT. The regulations concerning
whether or not your order qualifies for customs duty tax and VAT vary by country and it is the
obligation of the consumer to obtain information concerning these taxes
and pay them if necessary. You can usually obtain this information by
contacting your postal office
or customs office. Payment of any, and all duty tax and VAT are the responsibility of the customer.
Packaging
Techiant LLC takes great care
in packing your order to ensure its safe arrival.
Sending a Gift
If you would like your order to be sent as a gift, please provide the full name and address
of the gift recipient in the shipping address. Please indicate that the order is
a gift in the order comments at the checkout. Techiant LLC is happy to include a message with your order -
please let us know what you would like the message to say. We will
e-mail you a confirmation but will not mail a receipt to you. The receipt will be available to you online for printing on your desktop printer. At this time Techiant LLC does not provide a gift-wrapping service.
Returns
Techiant LLC takes pride in the quality of its products. If for any reason you are not satisfied with the results of your custom-made products, please let us know through Contact Us page. We will take every reasonable step to resolve any quality issues.
In the unlikely event that you are not satisfied with the quality of our products, or if the delivered package contents are damaged or incomplete please notify us by using Contact US page within 7 business days of receiving the goods, or if lost, within 14 business days of the shipping date (shipping confirmation is sent to you by Email when the goods are dispatched). We will correct the problem and send you a replacement.
Inferior quality artwork: We can not guarantee the quality of the
custom made products in the event when a poor quality artwork is
supplied by the customer. Therefore artwork guidelines are provided on
our site and if unsure you should Email us your artwork before placing
your order and we will check it for quality.
Our products are not intended for outdoor use unless otherwise specified and is not guaranteed if used in hostile environments.
Techiant LLC will accept returns of non-customized, off-the-shelf items for a refund if notified within 7 days of receipt of the product. Techiant LLC will not accept returns for custom-made items. Any returns must be approved by Techiant LLC in advance, and the customer must obtain a Returns Authorization number (RA#) before shipping the order back to us. Please use the Contact Us page on this site to notify us of your intent to return your order, as well as to obtain a Returns Authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive undamaged and in salable condition. Refunds will be credited back to the card used to purchase the item. Techiant LLC will not refund shipping under any circumstances. Returns sent without a Returns Authorization number may be refused, or subject to a 20% restocking fee at our discretion.
Damaged Goods
If goods are damaged during shipment by UPS, please save the item, the box and
all packing material. Notify us and we will place a claim with UPS. UPS
insures all shipments up-to a certain amount. You may need to
allow a UPS representative access, to inspect the damaged merchandise
and packaging before an adjustment can be made. We will replace the
product at the carrier's expense. If the customer request that we use the US
postal service and declines insurance, any
adjustment for damage will be between the customer and the post office.
Canceling Orders
Most of the orders are shipped within 1 to 3 business days. Therefore once your order is received it may go into production very quickly and in many cases immediately. Orders received by business close on Friday,
over the weekend, or holidays will in many cases go into production the next business day.
If you have decided you did not want what you have ordered, it is very important that
you notify us immediately through our Contact Us page. Please note however that an order cancellation is not guaranteed as the production may have already been started. Any custom orders requiring artwork proof cannot be cancelled after the proof has been approved by the customer since such orders go into production immediately. Non-custom, or off-the-shelf products that have already been shipped by the time of an order cancellation request can be returned under the conditions stated above, but Techiant LLC will not refund the shipping costs.
